AI in Customer Service with Microsoft: Live in Munich
Highlights from our Roadshow
Customer service is undergoing a profound transformation as AI and digitalization continues to change the way we work, fostering deeper customer interactions and driving higher revenue.
At our recent roadshow with Microsoft at their Munich office, we explored AI’s growing impact on the business landscape, showcasing innovative use cases where companies are leveraging AI for remarkable results.
With insights from expert speakers, the event provided attendees with a fresh perspective on AI-driven customer service and the transformative potential that digital platforms like Dynamics 365 have for companies aiming to accelerate growth.
Notable Highlights
- We explored the current landscape of AI technology, covering various available tools and systems, with brief overviews of their functionalities and intended applications. The session also included a short workshop on how to leverage these tools for personal use.
- We examined the transformation underway in customer service due to digital platforms like Dynamics and the emerging impact of AI solutions such as Customer Service Copilot on this field.
- The event also featured several workshops focused on the practical, work-oriented
applications of Copilot, highlighting its diverse use cases within Dynamics 365
and Business Central. - Take a look at the agenda for the day to get the full picture of what we got up to!
Exclusive Discount for Roadshow Attendees
ITVT AI Experience Center
Roadshow attendees get an exclusive discount for our ITVT AI Experience Center, a hands-on experience of AI applications through an onsite workshop.
In just one day, you will learn what is behind applications such as Microsoft Copilot and Business Apps and how you can use them – by trying them out directly on site. In partnership with Microsoft, we provide you with these possibilities and the technologies to try out for yourself – no software licenses needed!
