Vision Webcast: AI agents in municipal utility customer service

efficient service and satisfied customers

Tuesday, 08. April 2025 10:00 – 10:45 AM
Where: Online

Municipal utilities face growing demands for fast, reliable customer service, but keeping up with increasing inquiries and expectations can be challenging. The key? AI-powered assistance that enhances service quality and supports your team on a daily basis.

Join us for a Vision Webcast with Johannes Wagner and Damian Steinberg where we explore how energy suppliers can leverage AI solutions to automate customer service and how to create them with Microsoft Copilot Studio. You also get an exclusive first look at our AI assistant for the energy industry: Lisa.

Don’t miss this opportunity to learn how AI can enhance efficiency, reduce workload, and improve customer satisfaction in the utility sector.

What you can expect:

Use cases for automating customer service tasks with AI for Stadtwerk

How to create and deploy AI chatbots specifically designed for energy companies with Microsoft Copilot Studio, along with best practices

An exclusive look at Lisa, our very own AI agent for customer service, designed for perfect integration Stadtwerk365

Our Speakers

Johannes Wagner
Product Manager, Data & AI
Damian Steinberg
Product Manager, Stadtwerk365

Please note that the webcast will be held in German.

IMPORTANT NOTE: The dial-in link to the webcast will be sent to you by confirmation e-mail after successful registration.

Please feel free to give us a short feedback or register directly for the free online event.

If you have any questions, please contact us directly at marketing@itvt.de.

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