ITVT-E-Mail-Copilot for Dynamics 365

The ITVT Email Copilot is an innovative solution developed specifically for Dynamics 365 to improve customer service.

Our solution combines AI and RPA integration to automate your processes and enhance the efficiency of your customer service. With the ability to read and understand emails in Dynamics 365, as well as automatically trigger RPA processes, the ITVT Copilot offers an effective solution for your business.

Thanks to the integration of Azure OpenAI, we provide you with state-of-the-art AI language models from the Microsoft Azure Cloud, ensuring exceptional text comprehension and optimal data protection.

The ITVT Email Copilot for Dynamics 365 enables:

Automatic recognition of customer concerns based on configurable categories for industry-specific needs.
Content based routing: Improving the efficiency, flexibility and scalability of messages and information in customer service.
Extraction of specific data points from emails, depending on customer concerns, for personalized processing.
Identification of the language and sentiment of emails and the creation meaningful summaries.
Seamless integration into existing RPA and business processes using the Microsoft Power Platform.
A ready-to-use app for Dynamics 365, without time-consuming training of the AI.

Thanks to the robust performance of AI, the ITVT Email Copilot is extremely fault-tolerant and requires no costly maintenance.

Benefit from time and cost savings of over 90 percent – with consistent quality and availability around the clock!

Learn more about the future of your customer service with the ITVT Email Copilot! Now available in Microsoft AppSource and certified for both code and security.