We create customer satisfaction through professional consultation, reliable implementation and subsequent ITIL based support.
We know what counts. We are a DIN ISO 9001, DIN ISO 14001 and DIN ISO 27001 certified business. And we are one of the earliest Microsoft Alpha Partners.
Some of our reference clients.
Together with ITVT we were able to implement our Azure AI Cross Selling solution "SaRA" (Sales Representative Assistant) in a short time and use it successfully.
The results fully convinced us: Over 40% of the sales target was already achieved during the introduction phase in only 3 months.
Since the successful introduction of a live chat on the website of a business unit on Microsoft Dynamics CRM by ITVT GmbH, we have been able to gain various new insights into the behaviour and interest of visitors of the website.
Existing and potential new customers are proactively asked on the website to contact customer service and we are now in a much more customer-oriented position.
The competence and service quality of the ITVT employees convinced us throughout.
With the professional support of ITVT's experts, we are now able to measure the performance of the document analysis in our Teli process in a structured manner and gain objective recognition rates. From now on we are able to further optimize and continuously improve our Teli.
We were especially impressed by the professional and methodical competence of the ITVT AI team, the extremely friendly and collegial cooperation and the efficient implementation of the project.
EnBW cooperates with various departments and teams of ITVT GmbH since 2001 as a partner. We know ITVT GmbH as a very competent, flexible and reliable partner.
We especially value the extensive know how and the service attitude at ITVT GmbH.
Since the successful migration of an existing legacy solution to Microsoft Dynamics CRM by ITVT GmbH it is significantly easier for Ball to shape sales related processes more transparently and better connect customer oriented departments.
With consistent customer information in standardized sales and service processes and the newly gained transparency this solution significantly contributes to strengthening customer relationships.
We were positively surprised by the flawless implementation and service attitude at ITVT GmbH.
Since the migration to Microsoft Dynamics CRM including data migration by ITVT GmbH we have a plattform available that allows us to work fast, efficiently and structurally with our CRM information.
We were convinced by ITVT’s competency and service attitude from the beginning.
Since the implementation of the regulatory management platform „ITVT REGIS“ we can manage and store any processes related to regulatory authorities easily, quickly and uncomplicated.
We were especially surprised by the service attitude of the ITVT employees.
The implementation of the ITVTCRM solution and integration with our ERP system, we for the first time gain a consistent overview of all projects, activities, sales channels and receive extensive reporting capabilities.
The implementation was done very well without any problems. Competent support was available at any time.