{"id":9242,"date":"2025-03-20T10:37:00","date_gmt":"2025-03-20T10:37:00","guid":{"rendered":"https:\/\/www.itvt.de\/en\/?p=9242"},"modified":"2026-02-12T16:33:05","modified_gmt":"2026-02-12T16:33:05","slug":"vision-webcast-ai-agents-in-municipal-utility-customer-service-efficient-service-and","status":"publish","type":"post","link":"https:\/\/www.itvt.de\/en\/vision-webcast-ai-agents-in-municipal-utility-customer-service-efficient-service-and\/","title":{"rendered":"AI agents in municipal utility customer service &#8211; efficient service and satisfied customers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9242\" class=\"elementor elementor-9242\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f4fe95f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4f4fe95f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-120c4298\" data-id=\"120c4298\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10d283ce elementor-widget elementor-widget-heading\" data-id=\"10d283ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Vision Webcast: AI agents in municipal utility customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54819e89 elementor-widget elementor-widget-heading\" data-id=\"54819e89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">efficient service and satisfied customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35884ba7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35884ba7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5deb36c1\" data-id=\"5deb36c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-50f222d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50f222d5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-59965a55\" data-id=\"59965a55\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b05d39b elementor-widget elementor-widget-image\" data-id=\"7b05d39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets-eur.mkt.dynamics.com\/fcd37353-59db-4c57-a5fb-223d41e19fdd\/digitalassets\/standaloneforms\/21b1bf84-1bff-ef11-bae3-6045bd8b546e?readableEventId=Roadshow_Berlin3721256211\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-1024x478.jpg\" class=\"attachment-large size-large wp-image-9246\" alt=\"Man working on laptop with digital holographic interface overlay. Logos for VISION Webcast and ITVT Group visible\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-1024x478.jpg 1024w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-300x140.jpg 300w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-768x358.jpg 768w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-1536x716.jpg 1536w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-24x11.jpg 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-36x17.jpg 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1-48x22.jpg 48w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2025\/03\/20250319_SW365_Webcast_080325date_Website-Thumbnail-1.jpg 1565w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5297add2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5297add2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/assets-eur.mkt.dynamics.com\/fcd37353-59db-4c57-a5fb-223d41e19fdd\/digitalassets\/standaloneforms\/61ea8892-6705-f011-bae3-000d3aacebdd?readableEventId=Placeholder_-_Stadtwerk365_Webcast3892528785\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-address-card\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54368b60 elementor-widget elementor-widget-text-editor\" data-id=\"54368b60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\"><span style=\"color: #000000\"><strong><span aria-label=\"widgetLabel\"><span role=\"region\" aria-label=\"widgetLabel\"><span class=\"NormalTextRun SCXW148684443 BCX8\"><span class=\"TextRun SCXW116604206 BCX8\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116604206 BCX8\"><span class=\"TextRun SCXW24345398 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW24345398 BCX8\"><span class=\"TextRun SCXW220370995 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220370995 BCX8\"><span class=\"TextRun SCXW259200363 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW259200363 BCX8\">Tuesday, 08. April 2025 10:00 &#8211; 10:45 AM<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><span role=\"region\" aria-label=\"widgetLabel\"><br \/><\/span><\/span><\/strong><\/span><span data-contrast=\"none\"><span class=\"TextRun SCXW50062550 BCX8\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW50062550 BCX8\"><span class=\"TextRun SCXW116604206 BCX8\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116604206 BCX8\">Where: Online<\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fa6803 elementor-widget elementor-widget-text-editor\" data-id=\"33fa6803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Municipal utilities face growing demands for fast, reliable customer service, but keeping up with increasing inquiries and expectations can be challenging. The key? AI-powered assistance that enhances service quality and supports your team on a daily basis.<\/p><p>Join us for a Vision Webcast with Johannes Wagner and Damian Steinberg where we explore how energy suppliers can leverage AI solutions to automate customer service and how to create them with Microsoft Copilot Studio. You also get an exclusive first look at our AI assistant for the energy industry: Lisa.<\/p><p>Don\u2019t miss this opportunity to learn how AI can enhance efficiency, reduce workload, and improve customer satisfaction in the utility sector.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-33b60a12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33b60a12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7785109d\" data-id=\"7785109d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b203890 elementor-widget elementor-widget-accordion\" data-id=\"6b203890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What you can expect:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1791\"><ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\">\n<p>Use cases for automating customer service tasks with AI for Stadtwerk<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\">\n<p>How to create and deploy AI chatbots specifically designed for energy companies with Microsoft Copilot Studio, along with best practic<span data-contrast=\"none\">es <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"27\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"1\">An exclusive look at Lisa, our very own AI agent for customer service, designed for perfect integration Stadtwerk365<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1e97f769\" data-id=\"1e97f769\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-621440b9 elementor-widget elementor-widget-accordion\" data-id=\"621440b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1641\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1641\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Our Speakers<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1641\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1641\"><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"37\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong><span lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"auto\"><span lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"auto\"><span lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"auto\"><span class=\"TextRun SCXW160272387 BCX8\" lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW160272387 BCX8\"><span class=\"TextRun SCXW96936727 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW96936727 BCX8\">Johannes Wagner<\/span><\/span><span class=\"EOP SCXW96936727 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:254}\">\u00a0<\/span><\/span><\/span><br \/><\/span><\/span><\/span><\/strong><span lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW36329262 BCX8\"><span class=\"TextRun SCXW146629604 BCX8\" lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW146629604 BCX8\">Product Manager, Data &amp; AI<\/span><\/span><\/span><\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"37\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong><span class=\"TextRun SCXW132883084 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW132883084 BCX8\">Damian Steinberg<\/span><\/span><span class=\"EOP SCXW132883084 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:254}\">\u00a0<\/span><br \/><\/strong><span class=\"EOP SCXW188648177 BCX8\" data-ccp-props=\"{\"><span class=\"TextRun SCXW67161690 BCX8\" lang=\"EN-PH\" xml:lang=\"EN-PH\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW67161690 BCX8\">Product Manager, Stadtwerk365<\/span><\/span><span class=\"EOP SCXW67161690 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:254}\">\u00a0<\/span>\u00a0<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-25578542 elementor-widget elementor-widget-text-editor\" data-id=\"25578542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please note that the webcast will be held in German.<\/p>\n<p>IMPORTANT NOTE: The dial-in link to the webcast will be sent to you by confirmation e-mail after successful registration.<\/p>\n<p>Please feel free to give us a short feedback or register directly for the free online event.<\/p>\n<p>If you have any questions, please contact us directly at marketing@itvt.de.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p><strong style=\"color:#FE5A0E\">Online<\/strong> <\/br><\/br><\/p>\n<p>Municipal utilities face growing demands for fast, reliable customer service, but keeping up with increasing inquiries and expectations can be challenging. The key? AI-powered assistance that enhances service quality and supports your team on a daily basis.<\/p>\n","protected":false},"author":2,"featured_media":9243,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-9242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":{"dl_description":"","dl_pinterest_image":"","dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI agents in municipal utility customer service - efficient service and satisfied customers - ITVT English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itvt.de\/en\/vision-webcast-ai-agents-in-municipal-utility-customer-service-efficient-service-and\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI agents in municipal utility customer service - efficient service and satisfied customers - ITVT English\" \/>\n<meta property=\"og:description\" content=\"Online  Municipal utilities face growing demands for fast, reliable customer service, but keeping up with increasing inquiries and expectations can be challenging. 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