{"id":6877,"date":"2024-04-29T08:32:00","date_gmt":"2024-04-29T08:32:00","guid":{"rendered":"https:\/\/www.itvt.de\/en\/?p=6877"},"modified":"2026-02-12T16:33:10","modified_gmt":"2026-02-12T16:33:10","slug":"itvt-e-mail-copilot-fur-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.itvt.de\/en\/itvt-e-mail-copilot-fur-dynamics-365\/","title":{"rendered":"ITVT-E-Mail-Copilot for Dynamics 365"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6877\" class=\"elementor elementor-6877\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-584683aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"584683aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7faee9f7\" data-id=\"7faee9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5febf079 elementor-widget elementor-widget-text-editor\" data-id=\"5febf079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-6892\" src=\"https:\/\/www.itvt.de\/en\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-1024x698.jpg\" alt=\"\" width=\"825\" height=\"562\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-1024x698.jpg 1024w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-300x205.jpg 300w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-768x524.jpg 768w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-1536x1047.jpg 1536w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-2048x1397.jpg 2048w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-24x16.jpg 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-36x25.jpg 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/04\/itvt-blogpost-48x33.jpg 48w\" sizes=\"(max-width: 825px) 100vw, 825px\" \/><\/h2><p><span tabindex=\"0\" aria-label=\"widgetLabel\"><span tabindex=\"0\" role=\"region\" aria-label=\"widgetLabel\"><span data-widget=\"personalization\">The ITVT Email Copilot is an innovative solution developed specifically for Dynamics 365 to improve customer service.<\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66aaeca2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"66aaeca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-191a9f4a elementor-widget elementor-widget-text-editor\" data-id=\"191a9f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our solution combines AI and RPA integration to automate your processes and enhance the efficiency of your customer service. With the ability to read and understand emails in Dynamics 365, as well as automatically trigger RPA processes, the ITVT Copilot offers an effective solution for your business.\u00a0<br \/><br \/>Thanks to the integration of Azure OpenAI, we provide you with state-of-the-art AI language models from the Microsoft Azure Cloud, ensuring exceptional text comprehension and optimal data protection.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-47ef9b26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47ef9b26\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-41b2512a\" data-id=\"41b2512a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34f86e25 elementor-widget elementor-widget-text-editor\" data-id=\"34f86e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"margin-bottom: 0px;\"><span data-ccp-props=\"{}\"><span style=\"color: #005a80; font-family: Segoe UI, Arial, sans-serif;\"><span style=\"font-size: 21px; letter-spacing: normal;\"><b>The ITVT Email Copilot for Dynamics 365 enables:\u00a0<\/b><\/span><\/span><span style=\"color: #005a80; font-family: 'Segoe UI', Arial, sans-serif; font-size: 30px; letter-spacing: normal;\"><span style=\"font-size: 21px;\"><b>\u00a0<\/b><\/span><\/span><\/span><\/h3><ul><li style=\"font-family: 'Segoe UI', Arial, sans-serif;\">Automatic recognition of customer concerns based on configurable categories for industry-specific needs.\u00a0\u00a0<\/li><li style=\"font-family: 'Segoe UI', Arial, sans-serif;\">Content based routing: Improving the efficiency, flexibility and scalability of messages and information in customer service.\u00a0\u00a0<\/li><li><span style=\"font-family: Segoe UI, Arial, sans-serif;\">Extraction of specific data points from emails, depending on customer concerns, for personalized processing.\u00a0\u00a0<\/span><\/li><li>Identification of the language and sentiment of emails and the creation meaningful summaries.\u00a0<\/li><li>Seamless integration into existing RPA and business processes using the Microsoft Power Platform.<\/li><li>A ready-to-use app for Dynamics 365, without time-consuming training of the AI.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65537b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65537b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-520a84b5\" data-id=\"520a84b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c206e0d elementor-widget elementor-widget-text-editor\" data-id=\"6c206e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the robust performance of AI, the ITVT Email Copilot is extremely fault-tolerant and requires no costly maintenance.&nbsp; &nbsp;<\/p>\n<p>Benefit from time and cost savings of over 90 percent &#8211; with consistent quality and availability around the clock!&nbsp;&nbsp;<\/p>\n<p>Learn more about the future of your customer service with the ITVT Email Copilot! Now available in Microsoft AppSource and certified for both code and security.&nbsp;<\/p><p><span style=\"font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: -0.2px;\">&nbsp;<\/span><br><\/p>\n<div>\n<ul>\n<li><span style=\"color: #005a80;\"><a style=\"color: #005a80;\" href=\"https:\/\/eur03.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fappsource.microsoft.com%2Fen-us%2Fproduct%2Fdynamics-365%2Fitvtgmbh-1097277.ai_d365_email_copilot4utilities_de&amp;data=05%7C02%7CJohannes.Wagner%40itvt.de%7C59eb9c1fb254439390eb08dc60381232%7C5bf5516cdf4d451988da4c39caba94ac%7C0%7C0%7C638491041148673711%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=7ggayuLbuYjjYgpgryHNX75Bfm5KRz0548S8JB7IgWo%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\"><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">ITVT E-Mail Copilot f\u00fcr Utilities (microsoft.com)<\/span><\/a><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">&nbsp;<\/span><\/span><\/li>\n<li><span style=\"color: #005a80;\"><a style=\"color: #005a80;\" href=\"https:\/\/eur03.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fappsource.microsoft.com%2Fen-us%2Fproduct%2Fdynamics-365%2Fitvtgmbh-1097277.ai_d365_email_copilot4telco_de&amp;data=05%7C02%7CJohannes.Wagner%40itvt.de%7C59eb9c1fb254439390eb08dc60381232%7C5bf5516cdf4d451988da4c39caba94ac%7C0%7C0%7C638491041148682909%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=52iFRBVDN1lRn5oP4WoSTX5MhrDe%2FZBN1FnPugYDErk%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\"><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">ITVT E-Mail Copilot f\u00fcr Telco (microsoft.com)<\/span><\/a><\/span><\/li>\n<li><span style=\"color: #005a80;\"><a style=\"color: #005a80;\" href=\"https:\/\/eur03.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fappsource.microsoft.com%2Fen-us%2Fproduct%2Fdynamics-365%2Fitvtgmbh-1097277.ai_d365_email_copilot&amp;data=05%7C02%7CJohannes.Wagner%40itvt.de%7C59eb9c1fb254439390eb08dc60381232%7C5bf5516cdf4d451988da4c39caba94ac%7C0%7C0%7C638491041148690548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=fv%2BRXUSPrYyGRRdm%2Bw%2F%2B7lycpwPY7mFDylnQ%2Fs0CVXc%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\"><span lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"none\">ITVT E-Mail Copilot f\u00fcr Dynamics 365 (microsoft.com)<\/span><\/a>&nbsp;<\/span><\/li>\n<\/ul>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The ITVT Email Copilot is an innovative solution developed specifically for Dynamics 365 to improve customer service. Our solution combines AI and RPA integration to automate your processes and enhance the efficiency of your customer service. With the ability to read and understand emails in Dynamics 365, as well as automatically trigger RPA processes, the<\/p>\n","protected":false},"author":1,"featured_media":6892,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":{"dl_description":"","dl_pinterest_image":null,"dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITVT-E-Mail-Copilot for Dynamics 365 - ITVT English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itvt.de\/en\/itvt-e-mail-copilot-fur-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITVT-E-Mail-Copilot for Dynamics 365 - ITVT English\" \/>\n<meta property=\"og:description\" content=\"The ITVT Email Copilot is an innovative solution developed specifically for Dynamics 365 to improve customer service. 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