{"id":8201,"date":"2024-10-25T06:58:23","date_gmt":"2024-10-25T06:58:23","guid":{"rendered":"https:\/\/www.itvt.de\/en\/?post_type=dl-project&#038;p=8201"},"modified":"2024-11-05T09:09:24","modified_gmt":"2024-11-05T09:09:24","slug":"e-regio","status":"publish","type":"dl-project","link":"https:\/\/www.itvt.de\/en\/portfolios\/e-regio\/","title":{"rendered":"E-regio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8201\" class=\"elementor elementor-8201\" data-elementor-post-type=\"dl-project\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36363642 elementor-section-full_width elementor-section-height-min-height elementor-section-content-top elementor-section-height-default elementor-section-items-middle\" data-id=\"36363642\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51da53b5\" data-id=\"51da53b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6481c7aa elementor-widget elementor-widget-heading\" data-id=\"6481c7aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Efficient customer service with AI <br>and Automation of e-mail processing at e-regio <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed43b92 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed43b92\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-51450c48\" data-id=\"51450c48\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a87827 elementor-widget elementor-widget-heading\" data-id=\"12a87827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">At a Glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189a87d7 elementor-widget elementor-widget-text-editor\" data-id=\"189a87d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #005a80\">The Company<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0eaea4 elementor-widget elementor-widget-image\" data-id=\"d0eaea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"311\" height=\"162\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/10\/Eregio-logo.png\" class=\"attachment-full size-full wp-image-8219\" alt=\"Logo of eregio with a yellow &#039;e&#039; and gray letters\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/10\/Eregio-logo.png 311w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/10\/Eregio-logo-300x156.png 300w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/10\/Eregio-logo-24x13.png 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/10\/Eregio-logo-36x19.png 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/10\/Eregio-logo-48x25.png 48w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35303ad5 elementor-widget elementor-widget-text-editor\" data-id=\"35303ad5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Segoe UI Semi Light, sans-serif\"><b>e-regio GmbH &amp; Co. KG<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f453e36 elementor-widget elementor-widget-text-editor\" data-id=\"7f453e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Head Office<\/strong><br \/>Euskirchen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3af2c065 elementor-widget elementor-widget-text-editor\" data-id=\"3af2c065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry<\/strong><br \/>Energy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7791a8e2 elementor-widget elementor-widget-text-editor\" data-id=\"7791a8e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Key Figures<\/strong><br \/>20+ User <br \/>2 months of implementation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d1f3cf elementor-widget elementor-widget-text-editor\" data-id=\"46d1f3cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Technology<\/strong><br \/>ITVT E-Mail Copilot <br \/>Microsoft Dynamics 365 <br \/>Microsoft AI (Copilot, Azure AI) <br \/>Microsoft Power Platform <br \/>Microsoft Azure<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7ae5dc65\" data-id=\"7ae5dc65\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-149549b1 elementor-widget elementor-widget-heading\" data-id=\"149549b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76ebc5f6 elementor-widget elementor-widget-text-editor\" data-id=\"76ebc5f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>e-regio GmbH is a long-standing energy supplier for the district of Euskirchen, the Rhein-Sieg district and the municipalities of Vettwei\u00df and Heimbach (NRW). The supply portfolio includes water supply, electric and natural gas mobility, photovoltaics, and customized heating solutions.<\/p><p>A major challenge for e-regio&#8217;s customer service before the start of the project was the time-consuming task of sorting and distributing incoming customer emails from the central email inboxes to the relevant service teams.<\/p><p>As an existing customer of our CRM solution Stadtwerk365, e-regio was therefore looking for an innovative AI-based solution for customer service to simplify and automate the previously purely manual processing of emails.<\/p><p>The solution needed to integrate seamlessly into the existing Dynamics 365 customer service app and offer maximum flexibility so it could be easily adapted to individual business processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63db69da elementor-widget elementor-widget-heading\" data-id=\"63db69da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48dd5dcb elementor-widget elementor-widget-text-editor\" data-id=\"48dd5dcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Based on Microsoft Dynamics 365 and the ITVT Stadtwerk365 solution, the ITVT project team was quickly able to put the AI-based ITVT E-Mail Copilot into operation in e-regio&#8217;s customer service.<\/p><p>ITVT E-Mail Copilot is an AI application specially developed by ITVT with the aim of automating workflows in e-mail communication. Using the latest AI generation of Azure OpenAI, ITVT E-Mail Copilot analyses and understands customer e-mails and recognizes both the concerns and the customer data required for processing (such as contract number or meter reading) from the free text.<\/p><p>This enables the Copilot to route customer emails reliably and automatically to the relevant service teams and to automate business processes such as meter reading notifications or changes to installments using the data obtained. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f7d2c19 elementor-widget elementor-widget-heading\" data-id=\"5f7d2c19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178c5bac elementor-widget elementor-widget-text-editor\" data-id=\"178c5bac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the ITVT E-Mail Copilot, e-regio benefits from the following advantages:<\/p><ul><li><strong>Intelligent routing<\/strong> &#8211; the Copilot automatically captures and correctly forwards all emails in the Stadtwerk365 customer service module to the responsible clerk.<\/li><li><strong>Process automation<\/strong> &#8211; data such as customer numbers, meter readings and cancellation deadlines are extracted automatically. This means that processes such as meter reading notifications, budget billing changes or master data changes can be fully automated.<\/li><li><strong>Multi-intent capability<\/strong> &#8211; ITVT E-Mail Copilot can reliably recognize several customer concerns within the same e-mail and classify them separately. This means that every customer enquiry is recorded automatically.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18899036 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18899036\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d09fc24\" data-id=\"4d09fc24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-723dc653 elementor-widget elementor-widget-text-editor\" data-id=\"723dc653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<ul><ul>\n \t<li><strong>Insights into customer interactions<\/strong> &#8211; Copilot identifies additional aspects within the communication, such as customer sentiment and language.<\/li>\n \t<li><strong>Precise recognition<\/strong> &#8211; the system recognizes and categorizes customer concerns and content efficiently and with maximum precision.<\/li>\n \t<li><strong>Fast deployment<\/strong> &#8211; Copilot can be put into operation immediately and does not require a long training phase for the AI.<\/li>\n \t<li><strong>Document recognition<\/strong> &#8211; thanks to the integrated Azure OCR, not only emails but also scanned letters can be easily processed.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7c7fc7 elementor-widget elementor-widget-heading\" data-id=\"4d7c7fc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Project Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-427080c4 elementor-widget elementor-widget-text-editor\" data-id=\"427080c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At the start of the project, the email correspondence was analyzed together with the e-regio team and classified according to concerns and topics. Based on this information, the corresponding subjects and prompts were configured in the ITVT E-Mail Copilot and optimized during a short test phase.<\/p><p>The system was then put through its paces using manual test emails. Minor adjustments were made immediately based on the results. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-434423db elementor-widget elementor-widget-heading\" data-id=\"434423db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training and Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72ff2258 elementor-widget elementor-widget-text-editor\" data-id=\"72ff2258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to its seamless integration into the customer service module of the Stadtwerk365 solution, the ITVT E-Mail Copilot does not require any separate user training. Adjustments to the Copilot in the event of changes to the processes and workflows of the customer service team are completely intuitive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48f65926 elementor-widget elementor-widget-heading\" data-id=\"48f65926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outlook<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5373d13a elementor-widget elementor-widget-text-editor\" data-id=\"5373d13a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With the help of the ITVT E-Mail Copilot, e-regio digitally strengthened its customer service smartly and greatly reduced the workload.<br \/>relieve the burden. Thanks to the streamlined and automated processes, customer enquiries can now be processed in a significantly shorter time<br \/>and relieves the burden on employees in their day-to-day work. This has enabled a significant reduction in time and process costs.<\/p><p>In the next phases of the project, the efficiency of e-regio&#8217;s customer service will be significantly increased by the ITVT E-Mail Copilot and<br \/>Stadtwerk365 as they continue to automate more service processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-785ebe5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"785ebe5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-735b597\" data-id=\"735b597\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32143f87\" data-id=\"32143f87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0da1cf elementor-widget elementor-widget-image\" data-id=\"d0da1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"787\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-1024x787.png\" class=\"attachment-large size-large wp-image-7845\" alt=\"Dashboard screen of &quot;ITVT E-Mail Copilot&quot; showing analyzed email results with categories, language, sentiment scores, and summaries in German\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-1024x787.png 1024w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-300x231.png 300w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-768x590.png 768w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-1536x1181.png 1536w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-24x18.png 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-36x28.png 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot-48x37.png 48w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/eregio-screenshot.png 1560w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2e06e1 elementor-widget elementor-widget-image\" data-id=\"4a2e06e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"378\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-1024x378.webp\" class=\"attachment-large size-large wp-image-7846\" alt=\"Modern white office building with glass entrance, landscaped garden, and outdoor equipment units.\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-1024x378.webp 1024w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-300x111.webp 300w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-768x284.webp 768w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-24x9.webp 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-36x13.webp 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289-48x18.webp 48w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/subsidiary_csm_DSC_5501-bea_2a5a084289.webp 1300w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2606bb2e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2606bb2e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-75d1d47d\" data-id=\"75d1d47d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1630bcd6 elementor-widget elementor-widget-text-editor\" data-id=\"1630bcd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong style=\"font-size: 20px\">Contact Us:\n<br>We will be happy to advise you.<\/strong>\n<br>\n<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9361\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/2024\/06\/itvt-logo.png\" alt=\"\" width=\"152\" height=\"41\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-281f735b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"281f735b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2296d6ad\" data-id=\"2296d6ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d6247b elementor-widget elementor-widget-image\" data-id=\"5d6247b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"181\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner.png\" class=\"attachment-large size-large wp-image-7847\" alt=\"\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner.png 180w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-150x150.png 150w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-24x24.png 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-36x36.png 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-48x48.png 48w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1909e9a6\" data-id=\"1909e9a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fb7cf00 elementor-widget elementor-widget-text-editor\" data-id=\"3fb7cf00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Johannes Wagner\n<\/strong><strong>\n<br>\nManager f\u00fcr Data &amp; AI\n<\/strong><a style=\"color: #00314f\" href=\"mailto:Johannes.Wagner@itvt.de\">Johannes.Wagner@itvt.de<\/a>\n<a style=\"color: #00314f\" href=\"https:\/\/www.itvt.de\/en\/\">www.itvt.de<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-354a67cf\" data-id=\"354a67cf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ca371d6 elementor-widget elementor-widget-text-editor\" data-id=\"4ca371d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cWith the ITVT E-Mail Copilot, we have established a direct recognition and assignment of e-mails and letters, which we previously had to do manually in a time-consuming manner. In the future, we will be able to ensure much better that our customers\u2019 requests reach the right employees and that the task can be completed promptly. The resulting skill-based routing is very important to us.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22c0240 elementor-widget elementor-widget-text-editor\" data-id=\"22c0240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sebastian Steffens<br \/><em>Product Area Manager Commodities<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Efficient customer service with AI and Automation of e-mail processing at e-regio At a Glance The Company e-regio GmbH &amp; Co. KG Head OfficeEuskirchen IndustryEnergy Key Figures20+ User 2 months of implementation TechnologyITVT E-Mail Copilot Microsoft Dynamics 365 Microsoft AI (Copilot, Azure AI) Microsoft Power Platform Microsoft Azure The Challenge e-regio GmbH is a long-standing<\/p>\n","protected":false},"featured_media":0,"template":"elementor_header_footer","project-cat":[],"class_list":["post-8201","dl-project","type-dl-project","status-publish","hentry"],"acf":{"dl_description":"","dl_pinterest_image":null,"dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E-regio - ITVT English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itvt.de\/en\/portfolios\/e-regio\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-regio - ITVT English\" \/>\n<meta property=\"og:description\" content=\"Efficient customer service with AI and Automation of e-mail processing at e-regio At a Glance The Company e-regio GmbH &amp; Co. 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