{"id":7842,"date":"2024-09-12T10:54:58","date_gmt":"2024-09-12T10:54:58","guid":{"rendered":"https:\/\/www.itvt.de\/en\/?post_type=dl-project&#038;p=7842"},"modified":"2026-01-07T10:40:59","modified_gmt":"2026-01-07T10:40:59","slug":"thyssenkrupp-materials-services","status":"publish","type":"dl-project","link":"https:\/\/www.itvt.de\/en\/portfolios\/thyssenkrupp-materials-services\/","title":{"rendered":"Thyssenkrupp Materials Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7842\" class=\"elementor elementor-7842\" data-elementor-post-type=\"dl-project\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-241b838b elementor-section-full_width elementor-section-height-min-height elementor-section-content-top elementor-section-height-default elementor-section-items-middle\" data-id=\"241b838b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-668bc842\" data-id=\"668bc842\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43030d51 elementor-widget elementor-widget-heading\" data-id=\"43030d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Thyssenkrupp Materials Services\u00a0 <\/br>\nImproved cross-selling with SaRA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17e2b52a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17e2b52a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-56b6869\" data-id=\"56b6869\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1115ddd1 elementor-widget elementor-widget-heading\" data-id=\"1115ddd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">At a Glance <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f8b12e elementor-widget elementor-widget-text-editor\" data-id=\"33f8b12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #005a80\"><strong>The company <\/strong><\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f5adc elementor-widget elementor-widget-image\" data-id=\"84f5adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/2023\/08\/thyssenkrupp_400x200.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-168ef8e1 elementor-widget elementor-widget-text-editor\" data-id=\"168ef8e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"TextRun SCXW91052419 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW91052419 BCX0\">Head <\/span><\/span><span class=\"TrackedChange SCXW91052419 BCX0\"><span class=\"TextRun SCXW91052419 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW91052419 BCX0\">Quarter<\/span><\/span><\/span><span class=\"EOP SCXW91052419 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:256}\">\u00a0<\/span><\/strong><br \/><span class=\"TrackedChange SCXW77452089 BCX0\"><span class=\"TextRun SCXW77452089 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77452089 BCX0\">Essen (Ruhr)<\/span><\/span><\/span><span class=\"EOP TrackedChange SCXW77452089 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c0c2de elementor-widget elementor-widget-text-editor\" data-id=\"11c0c2de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"TextRun SCXW103778056 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW103778056 BCX0\">Industry<\/span><\/span><span class=\"EOP SCXW103778056 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:256}\">\u00a0<\/span><\/strong><br \/><span class=\"TextRun SCXW80370670 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW80370670 BCX0\">Industrial trade Materials and raw materials<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec298d2 elementor-widget elementor-widget-text-editor\" data-id=\"ec298d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"TrackedChange SCXW188179155 BCX0\"><span class=\"TextRun SCXW188179155 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW188179155 BCX0\">Project k<\/span><\/span><\/span><span class=\"TextRun SCXW188179155 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW188179155 BCX0\">ey <\/span><\/span><span class=\"TrackedChange SCXW188179155 BCX0\"><span class=\"TextRun SCXW188179155 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW188179155 BCX0\">results<\/span><\/span><\/span><span class=\"EOP SCXW188179155 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559740&quot;:256}\">\u00a0<\/span><\/strong><\/p><p><span data-contrast=\"none\">300 users<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<br \/><\/span><span data-contrast=\"none\">3 months implementation time<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c64bf9 elementor-widget elementor-widget-text-editor\" data-id=\"24c64bf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Technologie<\/strong><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Microsoft Dynamics 365<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Microsoft Azure<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Microsoft <\/span><span data-contrast=\"none\">Power BI<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">SaRA<\/span><span data-contrast=\"auto\"> &#8211; <\/span><span data-contrast=\"auto\">Sales Representative Assistant<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb4be6 elementor-widget elementor-widget-text-editor\" data-id=\"bdb4be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"TrackedChange SCXW188179155 BCX0\"><span class=\"TextRun SCXW188179155 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW188179155 BCX0\"><span class=\"TextRun SCXW167127266 BCX0\" lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167127266 BCX0\">Consulting<\/span><\/span><\/span><\/span><\/span><\/strong><\/p><p><span data-contrast=\"none\"><span class=\"TrackedChange SCXW40517950 BCX0\"><span class=\"TextRun SCXW40517950 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW40517950 BCX0\">Workshops on professional requirements and technical integration<\/span><\/span><\/span><span class=\"EOP TrackedChange SCXW40517950 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1b2fc534\" data-id=\"1b2fc534\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-223412e5 elementor-widget elementor-widget-heading\" data-id=\"223412e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fab01f elementor-widget elementor-widget-text-editor\" data-id=\"7fab01f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Cross-selling can make a significant contribution to increasing sales and customer loyalty &#8211; but only if it is implemented correctly. After all, every single customer contact offers potential for cross-selling.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">In order to <\/span><span data-contrast=\"none\">utilise<\/span><span data-contrast=\"none\"> this potential, a powerful system is required that provides <\/span><span data-contrast=\"none\">customised<\/span><span data-contrast=\"none\"> product recommendations at the right moment. That&#8217;s why <\/span><span data-contrast=\"none\">thyssenkrupp<\/span><span data-contrast=\"none\"> Materials Services specifically relied on ITVT&#8217;s AI-based cross-selling solution to inform its customers about optimal and <\/span><span data-contrast=\"none\">customised<\/span><span data-contrast=\"none\"> products.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The often short contact times when taking orders over the phone were to be <\/span><span data-contrast=\"none\">utilised<\/span><span data-contrast=\"none\"> for cross-selling. To achieve this, it was necessary to provide <\/span><span data-contrast=\"none\">customised<\/span><span data-contrast=\"none\"> product recommendations at the right moment using an intelligent AI-based solution. In addition, the solution needed to be easy to use and quick to implement without any training.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">This is where the consultants from ITVT entered the scene: as a Microsoft partner from the early days and an experienced, certified IT service provider for Microsoft Dynamics 365 and AI solutions, ITVT provided targeted advice and convinced the project managers to use <\/span><span data-contrast=\"none\">SaRA<\/span><span data-contrast=\"none\"> &#8211; the Sales Representative Assistant from Microsoft.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f4160d elementor-widget elementor-widget-heading\" data-id=\"24f4160d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28571351 elementor-widget elementor-widget-text-editor\" data-id=\"28571351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Following the successful, seamless implementation of <\/span><span data-contrast=\"none\">SaRA<\/span><span data-contrast=\"none\"> in the<\/span> <span data-contrast=\"none\">Microsoft Dynamics 365 environment and integration into <\/span><span data-contrast=\"none\">thyssenkrupp<\/span><span data-contrast=\"none\"> Materials Services&#8217; CRM system, users can now access AI-generated product recommendations tailored to the customer&#8217;s needs after <\/span><span data-contrast=\"none\">analysing<\/span><span data-contrast=\"none\"> the available data.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">SaRA<\/span><span data-contrast=\"none\"> uses artificial intelligence (AI) to provide accurate recommendations through detailed analyses of the purchasing <\/span><span data-contrast=\"none\">behaviour<\/span><span data-contrast=\"none\"> of each individual customer and makes a significant contribution to increasing cross-selling revenue and improving customer loyalty.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span class=\"TrackedChange SCXW191911460 BCX0\"><span class=\"TextRun SCXW191911460 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW191911460 BCX0\">A total of over 300 users can now quickly and easily access and use the relevant data.<\/span><span class=\"NormalTextRun SCXW191911460 BCX0\"> Thanks to the existing interfaces, the implementation time was around six months &#8211; from planning to full implementation. Even after <\/span><span class=\"NormalTextRun SCXW191911460 BCX0\">a short time<\/span><span class=\"NormalTextRun SCXW191911460 BCX0\">, a significant increase in sales turnover and an improvement in customer loyalty could be <\/span><span class=\"NormalTextRun SCXW191911460 BCX0\">observed<\/span><span class=\"NormalTextRun SCXW191911460 BCX0\">.<\/span><\/span><\/span><span class=\"EOP TrackedChange SCXW191911460 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-477cc18e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"477cc18e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2437661\" data-id=\"2437661\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b241875 elementor-widget elementor-widget-heading\" data-id=\"5b241875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implementation &amp; results <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9a7e28 elementor-widget elementor-widget-text-editor\" data-id=\"7d9a7e28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TrackedChange SCXW159968174 BCX0\"><span class=\"TextRun SCXW159968174 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW159968174 BCX0\">To make the implementation of <\/span><\/span><\/span><span class=\"TrackedChange SCXW159968174 BCX0\"><span class=\"TextRun SCXW159968174 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW159968174 BCX0\">SaRA<\/span><\/span><\/span><span class=\"TrackedChange SCXW159968174 BCX0\"><span class=\"TextRun SCXW159968174 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW159968174 BCX0\"> as user-friendly and efficient as possible, several accompanying workshops were <\/span><\/span><\/span><span class=\"TrackedChange SCXW159968174 BCX0\"><span class=\"TextRun SCXW159968174 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW159968174 BCX0\">organised<\/span><\/span><\/span><span class=\"TrackedChange SCXW159968174 BCX0\"><span class=\"TextRun SCXW159968174 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW159968174 BCX0\"> by the ITVT project and consulting team:<\/span><\/span><\/span><span class=\"EOP TrackedChange SCXW159968174 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" data-list-defn-props=\"{&quot;335551500&quot;:23168,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Workshops on functional requirements and technical integration.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" data-list-defn-props=\"{&quot;335551500&quot;:23168,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Implementation of MVP (Minimum Viable Product) and pilot operation with pilot user feedback.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" data-list-defn-props=\"{&quot;335551500&quot;:23168,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0a7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Iterative adjustments and enhancements to the solution with rollout, <\/span><span data-contrast=\"none\">hypercare<\/span><span data-contrast=\"none\"> &amp; monitoring.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af1e6b8 elementor-widget elementor-widget-text-editor\" data-id=\"7af1e6b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Even during the MVP phase, a significant increase in sales turnover and an improvement in customer loyalty was observed.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Overall, <\/span><span data-contrast=\"none\">SaRA<\/span><span data-contrast=\"none\"> has continuously generated additional annual sales in the seven-figure euro range since its introduction. The quality of product recommendations is also consistently at a very high level and the vast majority of recommendations actually lead to purchases. <\/span><span data-contrast=\"none\">SaRA<\/span><span data-contrast=\"none\"> product recommendations can now also be used specifically in marketing campaigns.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Furthermore, Thyssenkrupp Materials is planning to introduce the <\/span><span data-contrast=\"none\">SaRA<\/span><span data-contrast=\"none\"> system in other business units of the Group as well<\/span><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-280f0d57\" data-id=\"280f0d57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21ac8288 elementor-widget elementor-widget-image\" data-id=\"21ac8288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/2024\/08\/thyrenskupp.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Headquarters of Thyssen Krupp AG in Essen<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5551ae58 elementor-widget elementor-widget-image\" data-id=\"5551ae58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/2024\/08\/industry.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Thyssenkrupp is one of the world's leading materials traders, including steel<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81fa2e5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81fa2e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4f70c2d8\" data-id=\"4f70c2d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fa21075 elementor-widget elementor-widget-text-editor\" data-id=\"5fa21075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"font-size: 20px\"><span class=\"TrackedChange SCXW6497873 BCX0\"><span class=\"TextRun SCXW6497873 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW6497873 BCX0\">Contact us: we would be happy to <\/span><span class=\"NormalTextRun SCXW6497873 BCX0\">advise<\/span><span class=\"NormalTextRun SCXW6497873 BCX0\"> you.<br \/><\/span><\/span><\/span> <\/strong><\/p><p><img decoding=\"async\" class=\"alignnone wp-image-9361\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/2024\/06\/itvt-logo.png\" alt=\"\" width=\"152\" height=\"41\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7db13995 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7db13995\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-62adedb0\" data-id=\"62adedb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fa9cb04 elementor-widget elementor-widget-image\" data-id=\"6fa9cb04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"181\" src=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner.png\" class=\"attachment-large size-large wp-image-7847\" alt=\"\" srcset=\"https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner.png 180w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-150x150.png 150w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-24x24.png 24w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-36x36.png 36w, https:\/\/www.itvt.de\/en\/wp-content\/uploads\/sites\/3\/2024\/09\/johannes-wagner-48x48.png 48w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e186807\" data-id=\"e186807\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1461e45d elementor-widget elementor-widget-text-editor\" data-id=\"1461e45d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Johannes Wagner <\/strong>\n<strong>Manager f\u00fcr Data &amp; AI<\/strong>\n\n<a style=\"color: #00314f\" href=\"mailto:Johannes.Wagner@itvt.de@www.itvt.de\">Johannes.Wagner@itvt.de<\/a>\n<a style=\"color: #00314f\" href=\"https:\/\/www.itvt.de\/en\/\">www.itvt.de<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-150b696f\" data-id=\"150b696f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f707bc elementor-widget elementor-widget-text-editor\" data-id=\"76f707bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201eTogether with ITVT, we were able to implement our Azure AI cross-selling solution SaRA &#8211; Sales Representative Assistant in a short time and use it productively. The results have fully convinced us: Over 40 percent of the sales target was already achieved in just three months during the introduction phase.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20d365c elementor-widget elementor-widget-text-editor\" data-id=\"20d365c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Stefan K\u00f6hler<br \/><em><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">IT Program Manager CRM<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thyssenkrupp Materials Services\u00a0 Improved cross-selling with SaRA At a Glance The company Head Quarter\u00a0Essen (Ruhr)\u00a0 Industry\u00a0Industrial trade Materials and raw materials Project key results\u00a0 300 users\u00a03 months implementation time Technologie Microsoft Dynamics 365\u00a0 Microsoft Azure\u00a0 Microsoft Power BI\u00a0 SaRA &#8211; Sales Representative Assistant\u00a0 Consulting Workshops on professional requirements and technical integration\u00a0 The Challenge Cross-selling can<\/p>\n","protected":false},"featured_media":0,"template":"elementor_header_footer","project-cat":[],"class_list":["post-7842","dl-project","type-dl-project","status-publish","hentry"],"acf":{"dl_description":"","dl_pinterest_image":null,"dl_hashtags":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Thyssenkrupp Materials Services - ITVT English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itvt.de\/en\/portfolios\/thyssenkrupp-materials-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Thyssenkrupp Materials Services - ITVT English\" \/>\n<meta property=\"og:description\" content=\"Thyssenkrupp Materials Services\u00a0 Improved cross-selling with SaRA At a Glance The company Head Quarter\u00a0Essen (Ruhr)\u00a0 Industry\u00a0Industrial trade Materials and raw materials Project key results\u00a0 300 users\u00a03 months implementation time Technologie Microsoft Dynamics 365\u00a0 Microsoft Azure\u00a0 Microsoft Power BI\u00a0 SaRA &#8211; 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