ITVT CRM for Manufacturing delivers a comprehensive CRM Suite for your company.
Focused on companies in mechanical and plant manufacturing & investment good sales the solution guides you from the acquisition to the project close-up, customer satisfaction survey to the point of after sales service through the whole life cycle of your product.
The sales module supports the daily work cycle of field and inside sales, the integrated sales cockpit provides the sales management with key data and forecast data. This allows the establishment of direct and indirect sales channels (commercial agents, OEMs).
The marketing area supports you in planning and realising marketing campaigns, fair organisation, lead generation and the distribution of newsletters, brochures and customer magazines.
The service area contains your customer’s installed base (SAP equipment) as well as current SAP service messages. This way you can ensure, that your sales staff gets a comprehensive image of the current situation before the next sales call.
Every employee has the option to request changes to the customer data through the customer master data module. The changes are not transported directly into SAP, but a validation of the data and approval of a clearing office is required. This way the data integrity and data quality are ensured.
The connection of several SAP systems is supported.
Find further informationon ITVT CRM for Manufacturing in the product-flyer in the download-area below.